Shipping & Delivery Policy

No physical goods are shipped

thevegclub.com provides restaurant reservations and dining-related offers for participating hotel restaurants. The transaction you complete on this website is a table reservation and its booking charge.

No physical goods are sold or shipped as part of that transaction. Shipping and delivery of physical goods is therefore not applicable to this service, and no shipping charge, courier, tracking or delivery timeline arises.

What you receive, and how

Everything is delivered electronically, immediately after your payment is confirmed:

• your reservation reference, shown on screen;
• your receipt, which you can view, print or save from the confirmation page;
• your coupon, where one applies — shown on screen with its own page and QR code, so it can be presented at the restaurant from your phone.

Booking updates are also sent to the mobile number on the reservation, and to your email address if you gave one, through our configured communication channels.

Taking delivery of the service itself

The dining service is provided in person at the restaurant, at the hotel, on the date, session and time of your reservation. Please see our Booking & Reservation Policy.

If something does not arrive

If your confirmation, receipt or coupon does not appear, you can return to your booking at any time using your reservation reference, or contact us — see Contact Us & Grievance.